9tk99 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the 9tk99 platform and the user. By accessing the 9tk99 website, registering, or using any service, you are considered to have accepted all provisions of these Terms.

9tk99 is an online gaming and betting platform for users in Bangladesh. Our platform offers cricket betting, live casino, slots, fishing games, and various other entertainment gaming services.

1.1 Definitions

• "Platform" — The 9tk99 website and all related services.
• "User" or "You" — Any person who has registered or is using the platform.
• "Account" — A user's personal registered profile on the platform.
• "Money" or "Balance" — The amount of funds in an account displayed in Bangladeshi Taka (৳).
• "Bonus" — Promotional offers, free credits, or other rewards provided by 9tk99.

1.2 Applicable Law

These terms must be interpreted in accordance with applicable laws and regulations. Users bear full responsibility for complying with the laws of their own country.

To open an account on 9tk99, users must provide accurate and truthful information. Registering with false or incomplete information may result in account closure and balance forfeiture.

2.1 Registration Requirements

• Each user may open only one account. Opening multiple accounts is strictly prohibited.
• The name, mobile number, and other details used during registration must belong to the user themselves.
• The user is solely responsible for keeping their account password confidential.
• Account details must not be shared with any third party.
• Registration in the name of a corporate or business entity is not permitted.

2.2 Identity Verification (KYC)

9tk99 reserves the right to verify a user's identity at any time. Copies of a National Identity Card (NID), passport, or birth registration certificate may be requested for verification. Withdrawals may be delayed or suspended until verification is complete.

At the time of registration, the user declares that they are at least 21 years of age. 9tk99 may request proof of age at any time. Providing false information about age is a serious violation of these terms and will result in immediate account closure and forfeiture of all balances and winnings.

A note to parents: please use parental control software to prevent minors from accessing this site.

4.1 Deposit Terms

• The minimum deposit amount is ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds must come only from a registered payment account in the user's name.
• Deposits via third parties are not accepted.
• A mobile banking or bank account registered in the user's name must be used.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawal processing time is generally 30 minutes to 3 hours.
• Withdrawals can only be made via the same method used for the deposit.
• Withdrawals may be suspended if KYC verification has not been completed.
• If fraud is suspected, withdrawals may be held until an investigation is concluded.

4.3 Anti-Money Laundering Policy

9tk99 strictly follows an anti-money laundering (AML) policy. In the case of suspicious transactions, 9tk99 reserves the right to suspend accounts and notify the relevant authorities.

9tk99 offers various types of bonuses and promotional offers. Specific terms and conditions apply to all bonuses.

5.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000.
• The wagering requirement to withdraw the bonus is 20 times.
• For example: on a ৳1,000 deposit you will receive a ৳2,000 bonus and must wager a total of ৳60,000 [(1,000 + 2,000) × 20].
• The wagering must be completed within 30 days of receiving the bonus, otherwise the bonus will be cancelled.

5.2 VIP Program

9tk99's VIP program has three tiers. You can move up to a higher tier through regular play:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

5.3 Bonus Abuse

Abusing the bonus system — such as claiming bonuses with multiple accounts or attempting to exploit the system — is strictly prohibited. If such activity is identified, the account will be closed and all winnings forfeited.

6.1 General Rules

• A confirmed bet cannot be cancelled.
• Bets placed based on odds or payouts displayed incorrectly due to a technical error are not valid; in such cases 9tk99 reserves the right to cancel the bet.
• If the internet connection is lost, the game result will be determined according to the data recorded on the server.
• 9tk99 sets the maximum bet limit for an event and this may change.

6.2 Prohibited Activities

• Using any software, bot, or automated method to place bets is prohibited.
• Bets connected to match-fixing or event manipulation will be cancelled and the associated account will be closed.
• Using another user's account to place bets is strictly prohibited.
• Accessing the platform using a VPN or proxy is prohibited.

6.3 Game Disputes

In the event of any dispute about a game result, 9tk99's server log shall be considered the final proof. Screenshots or client-side data from a user will not be accepted as evidence.

9tk99 gives the highest priority to responsible gaming. We believe entertainment should be enjoyable, not stressful.

7.1 Setting Limits

Users can set the following limits on their account:

• Daily, weekly, or monthly deposit limits.
• Single bet limits.
• Temporary account break (cooling-off period).
• Permanent self-exclusion.

7.2 Problem Gambling

If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support or visit our Responsible Gaming page.

8.1 Closure by User

Any user may close their account at any time. You must wait for any pending bets to be settled before closing. Any remaining balance may be withdrawn.

8.2 Suspension or Termination by 9tk99

9tk99 may suspend or permanently close an account in the following circumstances:

• Violation of any provision of these terms.
• Failure to complete identity verification or providing false information.
• Fraudulent or deceptive activity.
• Suspicion of money laundering or illegal activity.
• Operating multiple accounts.

9tk99 may take this action without prior notice. In cases of terms violations, the account balance may be forfeited.

9tk99 gives the highest importance to protecting users' personal information. Our detailed policy on data collection, use, and protection can be found on our Privacy Policy page.

9.1 Data Collection

We collect your personal information during registration, payment, and platform use. This information is used to provide services, ensure security, and meet legal obligations.

9.2 Data Sharing

We do not sell your personal information to third parties. However, limited information may be shared as required by law or with service providers (payment processors, technology partners).

9.3 Cookies

Our platform uses cookies to improve functionality and personalise the user experience. By using the platform you are agreeing to the cookies policy.

9tk99 is an entertainment platform. Gaming and betting carry the risk of financial loss, and users participate with awareness of this risk.

• 9tk99 is not responsible for any financial loss resulting from a user's gaming activity.
• 9tk99's liability for losses caused by technical errors, server outages, or other technical issues is limited.
• 9tk99 is not liable for any errors in third-party game software.
• 9tk99 bears no liability in cases of unforeseen circumstances (force majeure), such as natural disasters, cyber attacks, or government restrictions.

11.1 Filing a Complaint

If you have a complaint, please first contact our 24/7 live chat support or email us at ([email protected]). We always try to resolve issues through discussion.

11.2 Resolution Process

After receiving a complaint, 9tk99 will investigate within a reasonable time and inform the user of the outcome. If a resolution is not reached with the consent of both parties, 9tk99 reserves the right to make a final decision.

11.3 Time Limit

Any complaint regarding the outcome of a game or bet must be submitted within 72 hours of the incident. Complaints made after this period may not be considered.

9tk99 reserves the right to change, amend, or update these terms at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will be changed.
• For significant changes, users may be notified by email or in-app notification.
• Continued use of the platform after changes are made will be considered acceptance of the new terms.
• If you do not agree to the new terms, you have the right to close your account.